2nd edition CLOW

This textbook prepares emerging marketing professionals with tools to succeed. Currently available texts do not meet the needs of the majority of students enrolled in the Marketing Management capstone course. The book features four themes that make it distinctive and useful to marketing students. These include emphasizing customer service; focusing on entry-level and first-line supervisory positions; carefully integrating the disciplines of marketing and management; and providing methods to analyze the financial impact of marketing decisions – with a focus on financial analysis in every chapter.